COVID-19 UPDATE

Due to the extra precautions surrounding COVID-19, please be advised that all orders placed will experience some delay in shipment. We kindly ask that all our customers be patient in these unprecedented, your package will come ❤️

 

Domestic Orders

Within Canada, we are seeing little, to no delay in customers receiving their orders. Please expect 3-5 business days. 

International Orders

Updates from Canada Post, are changing daily. Please note that Canada Post has suspended service in some areas, if an International order is placed in a suspended service area we are not responsible for providing updates on the delay. In addition, any international order that did not include tracked shipping, please expect an extended delay. To help ensure your package makes it to you promptly, we STRONGLY suggest you purchase tracked shipping so that you can see what is happening with your order. If you do not purchase tracked shipping, we will not be able to help or offer a refund if your order were to become lost as we are also unable to find it. 

Other important effects could include: surcharges/additional fees, changes to signature requirements, and/or updates to carrier guarantees. 

 

Here are some notes from Canada Post regarding International Orders:

Is mail being delivered to the United States?

Mail and parcels destined to all regions of the U.S. continue to be delivered. However, Canada Post and our partner USPS are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in delays. We have adjusted our delivery standards to better reflect expected delivery times. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the United States.

Is mail to International destinations delayed?

For destinations where service is still available, customers may experience delays. We have adjusted our international delivery standards to better reflect expected delivery times. Delays are the result of both limited air transportation and changes in how postal operators deliver. Like Canada Post, many international postal operators have introduced changes to eliminate customer interactions at the door and support physical distancing. These changes may delay delivery and signatures will not be available on some items.

Is mail being delivered to International destinations?

International mail and parcel services are impacted by COVID-19. Some international postal operators have suspended mail operations and there is less air transportation available. Service is flowing to and from most destinations and the situation continues to evolve. We regularly update our list of available international destinations on our Delivery service alerts page.

 

 

Additionally, The Committed Crew is taking all the necessary precautions to create a safe & clean workspace for us to make sure your orders get to you safely! We are working with a small team and working hard!

Thank you for your patience & understanding during these times. For more information, please contact us at sales@thecommittedcrew.com